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1. Download and Installation Help

  1. I downloaded the WebRunner Web Accelerator installer but now I can't find it on my computer. Where is it?

  2. I'm having difficulty installing the WebRunner Web Accelerator. Where can I get additional assistance?

2. Using WebRunner Web Accelerator

  1. How do I start the WebRunner Web Accelerator?

  2. How do I change the image quality setting for a particular image?

  3. How do I change the image quality setting for all images?

  4. What do the statistics displayed in the Statistics dialog mean?

3. Using Other Web Browsers

  1. Can I use my WebRunner Web Accelerator with Netscape Navigator?

  2. Can I use my WebRunner Web Accelerator with other browsers such as Opera or Mozilla?

4. Product Details

  1. How do I use Internet Explorer with WebRunner Web Accelerator?

  2. Does WebRunner Web Accelerator speed-up email?

  3. Does WebRunner Web Accelerator speed-up my secure (HTTPS) transactions such as my web-banking?

  4. What platforms can WebRunner Web Accelerator be installed on?

  5. What system requirements are necessary to use WebRunner Web Accelerator?

5. Known Issues

  1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

  2. Why do some Java-applets (such as certain games on www.pogo.com) not work?



I downloaded the WebRunner Web Accelerator installer but now I can't find it on my computer. Where is it?

Use the Windows Find tool located in the Start Menu to search for the file "WebRunnerInstaller.exe" (without quotes)

If you still can't find it, re-download it and ensure that you save the file to your Desktop.

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I'm having difficulty installing the WebRunner Web Accelerator. Where can I get additional assistance?

Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure.

It you are still experiencing problems installing, contact SurfBest Technical Support  for further assistance.

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How do I start the WebRunner Web Accelerator?

The WebRunner Web Accelerator is launched automatically every time windows starts. You do not have to launch it manually.

A WebRunner Web Accelerator icon appears in the Windows system tray to show that it is operating in the background.

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How do I change the image quality for a particular image?

Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.

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How do I change the image quality setting for all images?

The image quality setting changes the quality of images that appear in your WebRunner Web Accelerator. The higher the quality you select, the longer it will take to load. For slower Internet connections, it is recommended that you lower your image quality. This slider can be adjusted anytime while browsing.

You can easily obtain full image quality for a particular image (described below), so don't be overly conservative about lowering your image quality setting.

1. Right-click on the WebRunner Web Accelerator system tray icon. 

2. Select "Settings...".

3. Select the "Image Quality" tab.

3. Use the slider bar to adjust the image quality setting.

4. Press OK to save the settings.

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What do the statistics displayed in the Statistics dialog mean?

You may view the acceleration statistics and how they change dynamically using the Statistics dialog.

  1. Click on the WebRunner Web Accelerator taskbar icon to access the pop-up menu.

  2. Select "Statistics...", to display the Statistics summary dialog.

  3. Click "Reset" to reset the statistics. You may do so at anytime while browsing without affecting WebRunner Web Accelerator's performance or operation.

  4. Click the "Details" button to view more detailed statistics information (see below).

  5. Consult the following table for a description of the values.

    Original Data

    Size of the original (uncompressed) data.

    Actual Data

    Amount of data sent by WebRunner Web Accelerator.

    Savings Ratio

    Factor of reduction in data. E.g. A savings ratio of 4.00 means your connection is 4 times faster than a normal connection on average.

    Text-based

    This row contains compression information regarding text-based content.

    Graphics

    Contains compression information regarding graphical content.

    Others

    Contains information regarding content that is neither text nor graphical.

    Total Downstream

    Lists the total original and compressed amounts of data downloaded.

    Total Upstream

    Lists the total original and compressed amounts of data uploaded.


Can I use WebRunner Web Accelerator with Netscape Navigator?

Yes. Start Netscape Navigator and browse as you normally would. The WebRunner Web Accelerator is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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Can I use my WebRunner Web Accelerator with other browsers such as Opera or Mozilla?

Yes. WebRunner Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for information on how this can be done.

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How do I use Internet Explorer with WebRunner Web Accelerator?

Start Internet Explorer and browse as you normally would. The WebRunner Web Accelerator is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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Does WebRunner Web Accelerator speed-up email?

The current software release does not include the WebRunner email acceleration component. Future versions will include email support.

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Does WebRunner Web Accelerator speed-up my secure (HTTPS) transactions such as web-banking?

The WebRunner Web Accelerator does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component. If you have a Secure application that you would like accelerated, inquire about the WebRunner Secure product.

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What operating systems can WebRunner Web Accelerator be installed on?

WebRunner Web Accelerator can be installed on any of the following operating systems:

  • Windows 95b w/ Winsock2

  • Windows 98

  • Windows 98SE

  • Windows Millennium Edition (Windows ME)

  • Windows NT 4.0

  • Windows 2000

  • Windows XP 

WebRunner Web Accelerator works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended).

Newer versions of Microsoft Internet Explorer are available for free through Microsoft.

Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however Internet Explorer 5.5 is available.

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What system requirements are necessary to use WebRunner Web Accelerator?

The recommended system requirements for the WebRunner Web Accelerator are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space.

Regardless, WebRunner Web Accelerator will work within your current system configuration to provide you with the best content acceleration.

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Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by WebRunner Web Accelerator.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether WebRunner Web Accelerator is used. The Accelerator is merely showing the download statistics in these situations.

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Why do some Java-applets (such as certain games on www.pogo.com) not work?

Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE. http://www.microsoft.com

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