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General Questions:
 How do I get in
touch with Customer Service or Technical Support??
When is SurfBest
Customer Service and Technical Support available?
Does SurfBest
provide software?
I have a 56K modem,
why can't I connect at 56K ?
Do I need
to download software to access SurfBest?
Does SurfBest
offer high speed or DSL access?
Can I use my
Playstation2/DreamCast or other Internet Appliance?
The SurfBest
access number in my area is the same as my previous ISP,
why?
Answers
How do I
get in touch with Customer Service or Technical Support? back to
top
You can reach us at surfbest@surfbest.net,
you can submit your information (Both Technical or Billing -
related issues) via our online forms,
or you can contact us at 207.439.5588. Our goal is to answer all form
and email requests in a timely manner.
When
is SurfBest Customer Service and Technical Support available? back to
top
Many questions can be answered by going to our
online support pages.
However, if you do not find the help you need there, SurfBest Technical
Support is available Mon - Thurs, 8am to 1am, and 8am to 11pm Fri - Sundays.
(All times are Eastern Standard)
Does
SurfBest provide Software? back to
top
Yes, SurfBest has a setup utility. It is not a
stand-alone dialer, but rather configures Dial-Up Networking, a
component of Windows, as well as Outlook Express for your email. The
software is now compatible with
Windows 95, 98, ME, XP, and 2000. It is not compatible with any Mac or Linux
systems - those have to be
configured manually. SurfBest does not provide browsers or email client
software. You will need a browser, such
as Internet Explorer or Netscape. We do have web-based email on our website.
I have a 56K modem, why can't I connect at
56K? back to
top
All of our access numbers are V90 or V92/56K,
however you will never connect at 56K, this is a theoretical speed. In
reality, analog throughput is limited to a maximum of 53.333kbps per FCC
regulations. Although 53.333kbps is the maximum speed, some operating
systems may incorrectly report a higher speed.
The connection speed is very dependent on the phone line quality, the
hardware/software, and environmental conditions. It can fluctuate.
To make sure you connect at the maximum speed, you can verify that you have
the latest update on your software programs and modem drivers (check your
hardware and software vendors' web sites) and unplug any other equipment
using the same phone line as your modem.
You should try different access numbers in your area (using a different path
thru the phone network you might get a better connection). You should try
again and see if you get a better speed at a different time (this may
fluctuate during the day and over time).
Do I need to download software to
access SurfBest? back to
top
Although it is not necessary, we recommend that
you use our setup utility as it configures your email
and connection for you. However, if you prefer, you can create your own connection and set up your email manually. To assist you,
we have listed instructions in our Technical Support Section
that will
show you exactly how to get connected to SurfBest.
Does SurfBest offer high speed or DSL
access? back to
top
No, we focus our energy on offering the highest
quality dial up internet service at the best possible price.
Can I use my WebTV/Playstation2/DreamCast or other
Internet Appliance? back to
top
Yes. There are no restrictions regarding what operating system you can use with
our service. You will however have to find out if your appliance can use the
@ symbol in its login name.
The SurfBest access number in my
area is the same as my previous ISP, why? back to
top
It is common for ISP's in certain areas to share
access points.
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