 
- Please choose a category
below:
-
General
Questions:
 Can I use Instant
Messenger with SurfBest?
How do I contact SurfBest?
How do I sign up for
SurfBest?
Can I use my SurfBest
account while traveling?
Do I need to download
software to access SurfBest?
Does SurfBest offer
high speed or DSL access?
The SurfBest access
number in my area is the same as my previous ISP, why?
Why does SurfBest
use multiple networks?
Does SurfBest really
have the largest network in the USA?
How do I cancel my
current ISP?
Answers
Can I use Instant Messenger with SurfBest? back to top
Yes. You can use Instant
Messenger (IM) programs with SurfBest. However, SurfBest
does not have its own IM program. You can utilize any
of the popular instant messaging programs, including,
but not limited to, AOL
Instant Messenger, Yahoo
Instant Messenger, ICQ,
and MSN Messenger.
How do I contact SurfBest? back to top
There are many ways to contact SurfBest. For a list of
contact options please to visit our Contact
page.
How do I sign up SurfBest? back to top
Just visit our Home
page, choose a payment plan, enter your billing information,
and your account will be activated. Alternatively, you
can always call us @ 281.675.7397 to activate your account.
Can I use my SurfBest account while traveling?
back to top
Yes, we have the largest network of access numbers in
the USA so, you can freely roam across the continental
US and chances are, we will have an access number where
ever you may be.
Do I need to download software to access SurfBest?
back to top
Although it is not necessary, we recommended that you
use our setup utility as it configures your email and
connection for you. However, if you prefer, you can create
your own connection and set up your email manually. To
assist you, we have listed instructions in our Technical
Support Section that will show you exactly how to
get connected to SurfBest.
Does SurfBest offer high speed or DSL access? back to top
No, we focus our energy on offering the highest quality
dial up internet service at the best possible price.
The SurfBest access number in my area is the same as
my previous ISP, why? back to top
It is common for ISP's in certain areas to share access
points.
Why does SurfBest have multiple networks? back to top
Having so many networks gives us
great reliability and a very broad range of access numbers
all over the country. SurfBest uses many networks, sort
of like AT&T, MCI and Sprint. We call our networks
SFB1, SFB2... Members can use any access number on the
network that they are on, meaning that if you're on SFB1,
you can use any SFB1 access number. If you want to
change or try out another
network, just let us know. You can check out the
access
numbers on our web site, at this address: numbers.php
You can test another network for three days at no additional
charge. The change to another network is very easy and never
changes your e-mail address.
Does SurfBest really have more access numbers than anyone
in the USA? back to top
Our multiple network system allows us to utilize all of
the major Internet backbone entry points, thus giving us
approximately 35,000 access numbers.
How do I cancel my previous ISP? back to top
SurfBest cannot cancel your account with your previous ISP,
it is your responsibility to do so. Listed below are some
hard to find phone numbers to cancel service for other ISPs.
- To Cancel Earthlink call 1-800-890-5128
- To Cancel AOL call 1-888-265-8008 or Fax 1-801-622-7969
(include your full name, phone number, address and either
your screen name or the last four digits of the credit
card you billed the account to)
- To Cancel AT&T Worldnet call 1-800-400-1447
- To Cancel CompuServe call 1-800-848-8990
- To Cancel MSN call 1-800-386-5550
- To Cancel Prodigy call 1-800-213-0992
- To Cancel NetZero call 1-866-841-1442
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