 
- Please choose a category below:
-
General Questions:
 Can I use
Instant Messenger with SurfBest?
How do I
contact SurfBest?
How do I
sign up for SurfBest?
Can I use
my SurfBest account while traveling?
Do I need
to download software to access SurfBest?
Does SurfBest
offer high speed or DSL access?
The SurfBest
access number in my area is the same as my previous ISP,
why?
Why does
SurfBest use multiple networks?
Does SurfBest
really have the largest network in the USA?
How do I
cancel my current ISP?
Answers
Can I use
Instant Messenger with SurfBest? back to
top
Yes. You can use
Instant Messenger (IM) programs with SurfBest. However, SurfBest
does not have its own IM program. You can utilize any of the popular
instant messaging programs, including, but not limited to, AOL
Instant Messenger, Yahoo
Instant Messenger, ICQ,
and MSN Messenger.
How do I contact
SurfBest? back to
top
There are many ways to contact SurfBest. For a
list of contact options please to visit our Contact
page.
How do I sign up SurfBest? back to
top
Just visit our Home
page, choose a payment plan, enter your billing information, and
your account will be activated. Alternatively, you can always call
us @ 207.439.5588 to activate your account.
Can I use my SurfBest account while
traveling? back to
top
Yes, we have the largest network of access numbers
in the USA so, you can freely roam across the continental US and
chances are, we will have an access number where ever you may be.
Do I need to download software to
access SurfBest? back to
top
Although it is not necessary, we recommended that
you use our setup utility as it configures your email
and connection for you. However, if you prefer, you can create your own connection and set up your email manually. To assist you,
we have listed instructions in our Technical Support Section
that will
show you exactly how to get connected to SurfBest.
Does SurfBest offer high speed or DSL
access? back to
top
No, we focus our energy on offering the highest
quality dial up internet service at the best possible price.
The SurfBest access number in my
area is the same as my previous ISP, why? back to
top
It is common for ISP's in certain areas to share
access points.
Why does SurfBest have multiple networks? back to
top
Having so many networks
gives us great reliability and a very broad range of access numbers all over
the country. SurfBest uses many networks, sort of like AT&T, MCI and
Sprint. We call our networks SFB1, SFB2... Members can use any access number
on the network that they are on, meaning that if you're on SFB1, you can use
any SFB1 access number. If you want to
change
or try out another network, just
let us know. You can check out
the access numbers on our web site, at this
address: http://www.surfbest.net/access.htm
You can test another network for three days at no additional charge. The
change to another network is very easy and never changes your e-mail
address.
Does SurfBest really have more access
numbers than anyone in the USA? back to
top
Our multiple network system allows us to
utilize all of the major Internet backbone entry points, thus giving
us approximately 35,000 access numbers.
How do I cancel my
previous ISP? back to
top
SurfBest cannot cancel your account with your
previous ISP, it is your responsibility to do so. Listed below are some hard to find phone numbers
to cancel service for other ISPs.
- To Cancel Earthlink call 1-800-890-5128
- To Cancel AOL call 1-888-265-8008 or Fax 1-801-622-7969
(include your full name, phone number, address and either your screen name
or the last four digits of the credit card you billed
the account to)
- To Cancel AT&T Worldnet call 1-800-400-1447
- To Cancel CompuServe call 1-800-848-8990
- To Cancel MSN call 1-800-386-5550
- To Cancel Prodigy call 1-800-213-0992
- To Cancel NetZero call 1-866-841-1442
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