 
- Please choose a category below:
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Email Questions:
 How many
email accounts can I use with SurfBest?
Will I be
able to use programs such as Outlook Express, etc, to read and write
email?
Will I still
be able to use my other email accounts?
How can I
check my email from other locations?
After
writing a very long email, I get disconnected and am not able to
send?
What is the
maximum size attachment I can send?
What is the
limit on the amount of messages I can have in my
mailbox?
I
periodically send out emails to very large groups of people who want
to receive it, can I use your service?
Do you block
port 25?
Spamming
Policy
Answers
How
many email accounts do I get? back to
top
We offer five FREE surfbest.net POP email accounts to
use with each basic account. The basic SurfBest account can be upgraded for
an extra $1.99 a month which covers two spam and virus protected email
accounts (the cost is $1 per month extra to add spam/virus protection to
more than 2 addresses.) You
can access these accounts using our webmail or an email client such
as Outlook Express or Netscape.
Will I be able to use programs such as Outlook
Express, etc to read and write email? back to
top
Yes, In fact we recommend using a program such as
Outlook Express rather than relying on web mail. For instructions on
configuring your email with many different programs, follow the instructions listed on our
Help Page.
Will I still be able to use my
other email accounts? back to
top
Yes, you will still be able to use your other
email accounts. When connected to SurfBest, you will need to use one
of our Outgoing email servers. This will
not affect the email in any way, it just needs to pass through our
servers while you are connected through our access numbers. Your
incoming mail for these accounts will not need to be changed.
How can I check my email from other
locations? back to
top
Using the webmail available on the members
home page you can
read and write email from any computer connected to the internet,
anywhere in the world.
After writing a very long
email, I get disconnected and am not able to send? back to
top
Our service is equipped with a 20 minute idle
timeout which will log you off after twenty minutes of inactivity.
While you are writing a very long email, no data is being sent or
received, so our servers see this as idle time. To prevent this, you
can either write the message while offline, or you can keep a random
website open and refresh the page every so often to maintain an
active connection. If you are using a program like Outlook Express,
Netscape, etc. it can be set to check for mail every couple of
minutes.
What is the
maximum size attachment I can send? back to
top
There is a 5MB maximum limit on the size of the
attachment you can send. The typical attachment is much less than
that.
What is the limit on the
amount of messages I can have in my mailbox? back to
top
Your mailbox is limited to 10MB of storage space.
However, if you use a program such as Outlook Express which
downloads messages to your computer, rather than storing them on our
servers, the amount of messages you can have is only limited to the
size of your hard drive.
I
periodically send out email to very large groups of people who want
to receive it, can I use your service? back to
top
We do not support
email messages to large groups of people.
Do you block port 25? back to
top
To prevent Spammers and people who send Junk Email
from using our servers, we do block port 25. This is a common
practice for Internet Service Providers. When connected to our service, you
may use our outgoing mail server for ANY POP3 account.
Spamming
Policy back to
top
SurfBest has a very strict anti-spam policy. Our
mail servers are configured to automatically reject any account that sends
over 200 messages an hour or any one message with more than 25 recipients.
This is true whether or not the emails are solicited. Please be sure to read
our Use Policy to be fully
aware of the consequences of spamming.
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