 
- Please choose a category below:
-
Billing
Questions:
 Can I use
an ATM or debit card to pay?
When
will the first charge to my account take place?
Can I pay
by check or money order?
Does
SurfBest accept direct withdrawal from my bank account?
How do I
change my credit card / billing information?
When does
billing take place for monthly accounts?
Why was my
credit card declined?
I signed
up but never started using the account, will I be
charged?
My first
charge was more than I expected, why?
I prepaid
for your service, how do I renew my account?
Can I
change my billing date?
Which
credit cards can I use with SurfBest?
Answers
Can I
use an ATM or debit card to pay? back to
top
Yes. You can use your debit card as long as it has
a Visa or MasterCard logo on it.
When
will the first charge to my account take place? back to
top
SurfBest will process your first charge within the
first 3 days of your signup. The charge may be immediate or delayed up to 72
hours. Since we prorate charges for the current month's service, your first
charge will typically be more than our advertised monthly rate. Click
here for more information on first charges.
Can I pay by check or money order? back to
top
Yes, SurfBest does accept payment by check or money order, although we will charge an additional fee of $2 per
month if you want an invoice or reminder to pay for service each
month. Please be advised that SurfBest will impose a returned check fee
up to the maximum allowed by law on any check returned for any reason.
Please
make checks or money orders payable to: SurfBest Internet Services,
Inc
Mail to:
SurfBest Internet Services,
Inc
46 Dow Highway, Suite #7
Eliot, ME 03903
Does SurfBest accept direct withdrawal from my
bank account? back to
top
Yes, we can set up automatic withdrawal from your
checking or savings account. We'll just need the bank routing number and
your account number. There is no additional charge for this service.
How do I change my credit card / billing
information? back to
top
You can use our billing change form located
here.
When does
billing take place for monthly accounts? back to
top
Your initial charge is within three days of
signing up. All future charges are done seven days before the beginning of
each calendar month. EXAMPLE: If you sign up Feb. 7th, Your first charge
will be Feb 7-10. The first charge will cover the remainder of the current
month and ALL of next month. Your next charge will happen at the end of
following month, usually on the 24th.
Why was my credit card
declined? back to
top
If your credit card was declined when you signed up, this may be caused by several factors. Our system
does extensive fraud checking. You need to be sure you enter the
exact name and address that the credit card company has on file.
This is done to protect you, the user from fraudulent use of your
credit card.
Also, If your credit card company issues you a new
card with a different expiration date, you'll need to let us know.
I signed up but never
started using the account, will I be charged? back to
top
As with most Internet companies, SurfBest charges as soon as your
information is accepted by our system. SurfBest charges monthly per
account regardless of account usage.
My first charge was more than I expected, why? back to
top
Currently, SurfBest has one billing cycle that
happens within the last 7 days of each month. This helps keep our costs down and
your price low. Because of this, your first month is prorated at a
daily rate plus the next full calendar month. Future
charges will be the basic rate. If you signed up on May 15, for basic
SurfBest service ($12.50/month) then the first charge is $18.75 and covers
May 15 through June 30. Future charges are made seven days before the
end of each month for the following month's
service.
(In this example on June 23
for July service.)
I
prepaid for your service, how do I renew my account? back to
top
All accounts are automatically renewed at the end
of the prepay term.
Can I change
my billing date? back to
top
Currently, SurfBest has one billing cycle that
occurs within the last 7 days of each month.
Which
credit cards can I use
with SurfBest? back to
top
We currently accept Visa and MasterCard credit and
debit cards.
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